Categorized | British Airways

Terminal 5 Dedicated Check-in Zone For Business Class Customers

British Airways is introducing a dedicated check-in area for business class customers from tomorrow (Wednesday, September 3).

The area, located at Zone H at the far end of Terminal 5 next to the First class check in area, will be clearly signposted for Club World and Club Europe passengers.

Customers are still encouraged to check-in online and select their seats up to 24 hours prior to arriving at the airport on www.ba.com/managemybooking, but the dedicated area also offers the option of check-in kiosks and for those customers with hold luggage or more complex trips fast bag drop and customer service desks.

Paul Nickson, Terminal 5 customer experience manager, said: “We’ve had more than seven million customers through Terminal 5 and have received great feedback - it’s working well now. We’re looking forward to moving a further 30 longhaul flights into the terminal on September 17. This increased capacity means that even more business class customers are flying through Terminal 5 so it’s a good time to introduce the dedicated zone.”

1 Comments For This Post

  1. DenMarc Says:

    Just came thru T5 and I have to say I was pleasantly surprised by how smoothly everything went. Seems to me they finally worked out the bugs they had initially, and this has the potential of becoming a great hub. Beats SkyTeam’s CDG affair by a mile!

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